![]() Ĭhange Fee - Paid at Guest Services Centre or Airport within Europe If you wish to cancel a booking and claim a refund, click here. Immediate family members include: spouse, children, parent, grandparent, grandchild, brother, sister, nieces nephews, aunts, uncles, and father/mother/sister/brother/son/daughter-in-law. If it is after you have travelled (in the case of a return flight), you may change the return flight up to a maximum of 45 days free of charge when you present a copy of the death certificate. In the unfortunate event of a death in your immediate family, you will be given a full refund when you present a copy of the death certificate before you have travelled. The refund administration fee is €20/person per one-way flight, but does not apply if the bookings originated in the United States or Canada. If you have booked a Business Fare, a full refund less 15% of the flight flare applies. ![]() Only the fare difference is eligible for a refund where guests have upgraded their original booking. If you have booked an Advantage, Flex, or Business Flex Fare, a full refund is given if you cancel the booking prior to the flight’s departure time. The refund administration fee does not apply for bookings originated in the United States or Canada. *The refund administration fee is €20/person per one-way flight. The only exceptions being if your flight is to/from the United States and is.Ī) cancelled within 24 hours of booking, as well as,ī) booked one week or more prior to the flight’s departure. If you have booked a Saver, Smart or Plus Fare, these are non-refundable. The fares for Aer Lingus are Saver, Smart or Plus Fare, Advantage, Flex, or Business Flex Fare, and Business Fare. Read below to find out what your refund and cancellation options are.ĭepending on the fare you have chosen, you may have the option of cancelling your Aer Lingus flight as well as receiving a full refund. What do you do if you don’t know anyone who would like to use your Aer Lingus flight? Is it possible to transfer your Aer Lingus flight to another person? In this article we will answer your pressing questions like:Ĭan you cancel flights with Aer Lingus? Can you get a refund on Aer Lingus flights?ĭestination of flight, date of flight, or time of flight Its stablemates include Aer Lingus along with Spain-based Iberia, Vueling, and low-cost long haul carrier Level.Do you have an Aer Lingus flight which you can’t use any more? We’ve all been there when it comes to booking non-refundable flights only to lose our money when the flight becomes unused. “At this time the provider has not been able to give Aer Lingus an estimate of the time when the break in connectivity will be restored.”Īer Lingus did not respond to the Telegraph’s request for further comment.Įarlier this year industry analysts warned that IAG, the airline’s Spanish-headquartered parent company, was at risk of being broken up thanks to European Union corporate ownership rules.īritish Airways is the largest company owned by IAG. “A UK network provider servicing the cloud-based system has experienced a major break in connectivity impacting both primary and secondary connectivity,” said Aer Lingus. ![]() The Irish airline blamed a British company for the wave of cancellations, saying a supplier in charge of its connection to a cloud-based IT system had encountered problems. It reported that “thousands of people” were left queuing outside Dublin airport’s terminal buildings as staff resorted to using pens and paper for checking-in passengers as they arrived. “All flights originally scheduled to depart from Dublin Airport for European and United Kingdom destinations from 2pm onwards today have had to be cancelled,”īritish Airways flights were operating as normal on Saturday.Īer Lingus’ problems began at 9am, according to Irish broadcaster RTE. “Due to a major incident with a network provider, our cloud-based systems enabling check-in, boarding and our website are currently unavailable,” said the carrier, which is owned by the same parent company as British Airways, IAG. Of the 33 flights cancelled, 11 were supposed to depart from or arrive in the UK. The outage caused the cancellation of all Aer Lingus flights operating to and from Dublin Airport from 2pm on Saturday, leaving thousands stranded.ĭestinations affected included London Heathrow, Frankfurt, Rome and other destinations on the continent. Those affected will be rebooked on alternative flights or refunded. Passengers booked to fly today were urged not to turn up to Dublin Airport. Irish airline Aer Lingus has cancelled more than 30 flights after an IT outage left it unable to check-in passengers or record who had boarded its flights.
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